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Zivah Campaign Monitoring Tool for Clients
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#10, Third Cross Street, Seethammal Extension, Alwarpet, Chennai - 600 018.
Ph: + 91 44 43902700
Fax: + 91 44 24347428
   
  Zivah Campaign Monitoring Tool for Clients
 
Zivah Campaign Monitoring tool for clients is a tool that permits remote clients to access agents interaction with end customers for better campaign management. The focus of the tool is to increase the agility of the call center by allowing the clients to monitor the campaign and fine-tune the messages to end customers. This tool enables the outsourced call center to provide campaign monitoring services to the client as if it is a captive call center. Necessary access controls are provided to ensure that the client have restricted access to agents servicing them.
   
 
   
 
Online monitoring of the calls
Authenticated access to clients
Feedback facility to fine tune the responses
 
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