Zivah Campaign Monitoring tool for clients is a tool that permits remote clients to access agents interaction with end customers for better campaign management. The focus of the tool is to increase the agility of the call center by allowing the clients to monitor the campaign and fine-tune the messages to end customers. This tool enables the outsourced call center to provide campaign monitoring services to the client as if it is a captive call center. Necessary access controls are provided to ensure that the client have restricted access to agents servicing them.