Zivah Profit is a top management decision support system dash board. The tool has been designed in such a way that the information aggregation is done seamlessly from the data collected during the operational procedures implemented in the call center. This ensures that the management is in a position to understand the health of the call center and the quality of performance first hand. Moreover the tool helps in knowing the service levels rendered to each customer. The tool also has provision to tailor the type of information to be collected, the type of values which has to be associated with it etc.

This tool is very effective as it helps the management use the collected data/information to have the pulse of service levels and ensure that the commitments made to end customers are ensured. One of the CSFs for call centers is FCR management. The top management can have direct input on the FCR ratios maintained by the call center individually for a particular clients or the over all FCR for the call centers.