BK Systems provides a range of value-added services which would help its customer fully exploit the capabilities of Zivah to achieve their business goals of enhanced customer experience and higher revenue generation. With a focus on customer success, these services have been tailor made to suit customer needs.

BK Systems has a team of dedicated engineers and an independent workflow process to provide services to its customers. The services provided are grouped as follows

• Services related to project planning for call centers.
• Services related to the Zivah product line.

Services related to project planning for call centers

The call center industry is just emerging in India. At this nascent stage, we believe that technology identification and implementation services are the need of the hour. With our decade long experience in the CTI and telecom space, we possess the right mix of capabilities and expertise. Our services for project planning include identification of the right technologies for the call centers based on set goals and objectives, project management services for implementation of technology and site management service post the implementation. We will also assist in the recruitment and training for the technology team to manage the IT systems, based on the identified structure.

Services related to the Zivah product line

Zivah is a comprehensive Multimedia Interaction logger suite. It is feature rich, fairly complex and leads itself to extensive customization. Considering these, we offer project scoping, implementation, customization, training and maintenance services. These services would help the organization to get maximum benefits out of their investment in Zivah.